If you thought friendly fraud was bad before, you better brace yourself – fighting it could get more challenging than ever.

A flurry of new rules and regulations, including Visa Claims Resolution (VCR), the General Data Protection Regulation (GDPR) and the second Payment Services Directive (PSD2) are designed to strengthen the ecosystem in the long term. But sometimes well-intentioned policies and regulation can have unintended consequences. In some cases, both criminals and abusive cardholders may have new opportunities to exploit these rules to commit fraud and falsely dispute legitimate transactions.

During this webinar Ethoca experts will reveal new research that sheds light on the early effects these regulations are having on fraud rates (both criminal and friendly) across industries and regions, and touch on issues many payment stakeholders may not have considered:

  • By retiring Reason Code 75 “Transaction Not Recognized”, where will this volume shift and what is the impact on merchants?
  • Does GDPR’s “Right to Erasure” provide cover for criminals? Does it further embolden friendly fraudsters?
  • What ripple effects will PSD2 create across the ecosystem?
  • What solutions exist to help merchants and issuers address the potential impacts?


Speaker-Keith-Briscoe-EthocaKeith Briscoe, Chief Marketing & Product Officer, Ethoca

Keith Briscoe leads Ethoca’s global product and marketing functions, a role spanning the development of Ethoca’s suite of collaboration-based fraud/chargeback mitigation and transaction acceptance solutions, as well as integrated marketing programs. His mandate includes product strategy and management, new product innovation, competitive analysis, experiential marketing, integrated marketing campaigns, public relations, analyst relations, content strategy and stakeholder communications. Keith has more than 20 years of experience in the payments and fraud industry.

Speaker-Julie-Fergerson-EthocaJulie Fergerson, Senior Vice President of Industry Solutions, Ethoca

Julie Fergerson is one of the industry’s foremost experts on Internet payments fraud. Fergerson has over 20 years of experience in the online payments and fraud management industry and holds patents for secure transaction order management processing and preventing fraudulent electronic transactions. She joined Ethoca in 2010 to help drive adoption of its collaborative ecommerce fraud prevention platform. Before joining Ethoca, Fergerson was Vice President of Emerging Technologies at Debix and Co-Founder and Vice President of Emerging Technologies at ClearCommerce. She is a co-founder of the Merchant Risk Council (MRC) and an ITRC board member, where she created and lead the Victim Assistance Program, a collaborative effort between the National Cyber Forensics Training Alliance (NCTFA), the ITRC and Debix to provide notification and assistance to consumers whose identities have been compromised and found on crime servers by law enforcement.

Speaker-DJ-Murphy-CNPDJ Murphy, Editor-in-Chief, Card Not Present®

As editor-in-chief of Card Not Present®, D.J. Murphy has day-to-day control of the editorial content on CNP websites and serves as the publication’s main reporter and writer. He brings more than 15 years of media and corporate experience to the company. Prior to Card Not Present®, Murphy served as Associate Editor for Paybefore—a family of primarily electronic publications focused on the prepaid card industry—where he wrote, edited and produced its most-read publication, Paybefore News and created its non-U.S. counterpart Paybefore News International. He also contributed heavily to Paybefore’s other publications: Paybefore Update, Paybefore Magazine and Paybefore Legal.