CNP inFocus: Communicating Value Internally

Each month, our editorial team will put together a week of curated content around a specific issue e-commerce merchants face every day and present their findings in a number of different formats including feature articles, merchant guides & how-to lists, a live webinar and a merchant-only zoom call to collaborate with other merchants.

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This month, we will be spotlighting Communicating Value Internally, something many merchant fraud teams struggle with, especially when speaking with upper management. Take a look below at what you can expect and sign up today to be sure you can access all the content. 

Karisse Feature AvatarCNP inFocus Feature Article: Using Data to Demonstrate Your Value and Get Your Fraud Team the Resources They Need

By Karisse Hendrick, Principal, Chargelytics Consulting

A common challenge for those fighting fraud on the “front lines” is effectively communicating the importance of their team, the technology they rely on and their overall value to the very company they work for. Often, corporate leadership thinks losses due to e-commerce fraud aren’t very significant or that stopping fraud is in direct conflict with higher sales volume. Fraud-fighting departments that are undervalued often have employees that feel unappreciated, and often underpaid. They’re unable to upgrade the fraud technology they rely on because their company is unwilling to shoulder the cost. And, they are often left out of strategic decision-making, which can lead to more opportunity for fraudsters to empty the organization’s coffers.

In order to convey the value of your department to leadership or cross-functional departments within your company, you need to...

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CNP inFocus [July 27 - 31, 2020: Communicating Value Internally]

  • Monday July 27 [Resurfaced Content]
  • Tuesday July 28 [Virtual Merchant-Only Meet-Up with fraud & payments expert Karisse Hendrick] Explore what other fraud teams have done to ensure their value is known by the leadership in their organizations.
  • Wednesday July 29 [LexisNexis® Risk Solutions 2020 True Cost of Fraud Study: Retail/E-Commerce Webinar | 2:00 PM ET, 11:00 AM PT] Learn which metrics will help you communicate your value to your leadership as well as, how fraud truly affects e-commerce retailers, which contributing factors affect the rise in the cost of fraud, how integrating a digital customer experience with fraud prevention can reduce fraud cost and what effects the Covid-19 pandemic is having on retail fraud.
  • Thursday July 30 [The CNP Report]
  • Friday July 31 [Recap, Rebroadcast & A Look Ahead]


Merchant-Only Zoom Collaboration Call: July 28 at 2PM ET

Our next Merchant-Only Meet-Up will be facilitated by fraud & payments expert Karisse Hendrick and held on Tuesday, July 28 at 2PM (11AM PT).

NOTE: All participants are rigorously vetted to ensure that only merchants are present.

You can feel secure expressing any specific challenges and–most importantly–gain actionable insights from other merchants who have tackled similar issues. This is truly some of the best CNP has to offer; a place where merchants can learn what really works, what doesn't, and what threats are emerging right now and in the months ahead.

“Thank you for hosting such an amazing event. I learned a lot from it, and it was so nice to meet everyone that participated!” - Ning Ding, Founder of TagHawk, Inc.

*Please Note: Media is not permitted to participate in the Virtual Merchant-Only Meet-Ups, in order to maintain confidentiality and security in these conversations.


Webinar: Wednesday, July 29 at 2 PM ET

LexisNexis® Risk Solutions 2020 True Cost of Fraud Study: Retail/E-Commerce Webinar

What impact does fraud really have on your business? If you think it’s just the cost of the goods that were stolen…you’re wrong. The retail edition of the LexisNexis® Risk Solutions 2020 True Cost of FraudTM Study found the cost of fraud to merchants across the U.S. increased 7.3% in the last year. In addition to getting an inside look at this long-standing annual fraud benchmark study, the metrics within are effective tools you can use to communicate your fraud team's value to corporate leadership.

"I have attended many CNP trade shows. Thank you for the webinar today. The content was great - poignant and actionable. Thanks for all you guys do. We are a consulting and brokerage company for all thing relating to payment acceptance. I consistently reference knowledge we have gained through CNP."
- Kelly Keesee, Owner & Founder, The Payment Boutique