CNP inFocus: Communicating Value Internally
Each month, our editorial team will put together a week of curated content around a specific issue e-commerce merchants face every day and present their findings in a number of different formats including feature articles, merchant guides & how-to lists, a live webinar and a merchant-only zoom call to collaborate with other merchants.
This month, we will be spotlighting Communicating Value Internally, something many merchant fraud teams struggle with, especially when speaking with upper management. Take a look below at what you can expect and sign up today to be sure you can access all the content.
CNP inFocus Feature Article: Using Data to Demonstrate Your Value and Get Your Fraud Team the Resources They Need
By Karisse Hendrick, Principal, Chargelytics Consulting
A common challenge for those fighting fraud on the “front lines” is effectively communicating the importance of their team, the technology they rely on and their overall value to the very company they work for. Often, corporate leadership thinks losses due to e-commerce fraud aren’t very significant or that stopping fraud is in direct conflict with higher sales volume. Fraud-fighting departments that are undervalued often have employees that feel unappreciated, and often underpaid. They’re unable to upgrade the fraud technology they rely on because their company is unwilling to shoulder the cost. And, they are often left out of strategic decision-making, which can lead to more opportunity for fraudsters to empty the organization’s coffers.
In order to convey the value of your department to leadership or cross-functional departments within your company, you need to...
