As you know, Visa rolled out major changes last April that impacted the way merchants must respond to customer disputes. As we enter the final week before Cyber Monday, we want to make sure you have the information you need to prepare for peak season—especially what the chargeback regulations are and how they will affect you. These regulations significantly changed the time available to respond to customer disputes that can become chargebacks. Hear from chargeback experts at Accertify and real-world examples from the head of Fraud Strategy and Systems at HSN highlighting what they are doing to avoid chargebacks and simplify the response process.

In this webinar you will learn:

  • What changes rolled out in 2018 and how did they impact merchants
  • What does the initial data say
  • What might the future hold


Speaker-Dawn-Doner-HSNDawn Doner: Dawn Doner is the Sr. Manager, Fraud Strategy, Systems & QA for the Qurate Retail Group - Global Customer Finance. She oversees Fraud, QA, Chargebacks, Investigations, Backgrounds and Shipper Claims. She has 15+ years’ experience in the CNP, Fraud & Chargeback spaces. Over the past 13 years with HSN, she has excelled in various roles concerning Operations and Strategy Alignment, and has prior firsthand knowledge of the financial issuer side of Fraud and Disputes from working for companies such as Capital One and JPMorgan Chase.



Speaker-Michael-Mallon-AccertifyMichael Mallon: Michael Mallon is one of Accertify’s Global Product Directors, he is responsible for managing the end-to-end product lifecycle for Accertify’s suite of dispute management products. His responsibilities include integrating people, data, and processes into the Accertify platform in order to provide a seamless service and outstanding product experience to Accertify’s global client base. Additionally, Michael often speaks at conferences in the U.S., Europe and Latin America about the challenges a merchant faces in the payments industry today when it comes to dispute management.



e31be549-c98c-48e9-9b95-51bdbd4f4701-company_logo-Speaker-DJ-Murphy-CNPDJ Murphy: As editor-in-chief of Card Not Present, D.J. Murphy has day-to-day control of the editorial content on CNP websites and serves as the publication’s main reporter and writer. He brings more than 15 years of media and corporate experience to the company. Prior to Card Not Present®, Murphy served as Associate Editor for Paybefore—a family of primarily electronic publications focused on the prepaid card industry—where he wrote, edited and produced its most-read publication, Paybefore News and created its non-U.S. counterpart Paybefore News International. He also contributed heavily to Paybefore’s other publications: Paybefore Update, Paybefore Magazine and Paybefore Legal.