Friendly Fraud Can Be Stopped!

In March of 2016, Ethoca brought together some of the world’s top e-commerce retailers and banks to create the Friendly Fraud Task Force. Its purpose: Define, measure and—for the first time—solve the ever growing friendly fraud problem. After years of work, we’re excited to share the group’s initial findings. Most importantly, that a significant amount of friendly fraud can be stopped through real-time merchant-issuer collaboration.

In this webinar, we will:

  • Define exactly what friendly fraud is and explain how it harms your business
  • Review the impact of friendly fraud on the payments ecosystem
  • Share eye-opening new survey results – including the growth of friendly fraud by market segment
  • Present early results on how merchants and issuers have joined forces to fight friendly fraud through collaboration

We’ll also review some new learnings on how to:

  • Deflect disputes and enhance the customer experience by providing issuers and cardholders with detailed merchant information not previously available
  • Identify fraud and process fraudulent claims faster
  • Increase transaction acceptance and reduce false declines



Steve Durney | SVP, Innovation & Industry Solutions | Ethoca

As the SVP for Innovation & Industry Solutions, Steve is responsible for expanding Ethoca’s product set to tackle the latest challenges in acceptance, fraud, and chargebacks. Over a 20-year career in operations, technology and shared services at JP Morgan Chase & Co., Steve was a champion of innovation to maximize fraud prevention, dispute recoveries and cost reduction. He led groups for Fraud, Disputes and Collections that covered internal case management system design, large technology deployments, workforce management & capacity planning, self-service including SMS & email outreach, data infrastructure and off-shoring & near-shoring efforts. His experience in assessing and implementing a wide range of loss mitigation, cost efficiencies and process solutions is a key objective for his role in helping Ethoca clients.

Julie Fergerson | Senior Vice President of Industry Solutions | Ethoca

Julie Fergerson is one of the industry’s foremost experts on Internet payments and fraud prevention. With over 20 years of experience in the online payments and fraud management industry, she joined Ethoca in 2010 to help drive adoption of its collaborative ecommerce fraud prevention platform.

DJ Murphy | Editor-in-Chief | CNP

As editor-in-chief of Card Not Present®, D.J. Murphy has day-to-day control of the editorial content on CNP websites and serves as the publication’s main reporter and writer. He brings more than 15 years of media and corporate experience to the company. Prior to Card Not Present®, Murphy served as Associate Editor for Paybefore—a family of primarily electronic publications focused on the prepaid card industry—where he wrote, edited and produced its most-read publication, Paybefore News and created its non-U.S. counterpart Paybefore News International. He also contributed heavily to Paybefore’s other publications: Paybefore Update, Paybefore Magazine and Paybefore Legal.

Fill out the form on this page to register.